Technical Account Manager

Overview

We are looking for a technical account manager to support our largest customers. You will provide accurate technical service before and after the point of sale, making provisioning and deployments as easy as possible for our clients. When sale is completed, you will take over as the customer’s main point of contact within our organization, ensuring their success and driving a white-glove customer experience. As a technical account manager, you understand our products on a deep technical level and feel confident speaking with customers as well as vendors. You should be able to explain technical details and requirements to both technical and non-technical audiences.

Location

Job Type

Warminster, Pennsylvania

Full-Time

Description

• Provide technical support for customers to support pre-sales and post-sales processes
• Address all product-related queries on time
• Train customers to use products effectively
• Provide vendors with customers’ feedback to help identify potential new features or products
• Report on product performance
• Present live demos occasionally
• Identify solutions to reduce support/operational costs
• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements
• Liaise with the sales department to win new business and increase sales

Benefits We Offer

• 401K, Dental, Life, Medical, Vision

About CalChip Connect

CalChip Connect is the nation's leading IoT distributor. Its passionate team combines extensive supply chain experience with an intimate understanding of the market for connected devices, to expedite access to the highest performing devices in the market today through a modern eCommerce shopping experience. More than just an eCommerce store, CalChip Connect helps manufacturers achieve scalable distribution with global warehousing, high-tech sourcing, supply chain management consulting, and component sourcing.